If you are not completely satisfied with the flowers or gift that you purchased, we will gladly send a replacement or refund the original purchaser in full. All that you will need to do is notify us in writing within 2 working days of delivery.
Please note that for quality control purposes the gift/flower arrangement will need to be collected, in it’s original condition, before a refund or replacement is executed. We will send our driver to collect at no extra cost to you. If we find that the gift contents/flowers have been tampered with no refunds will be possible for obvious reasons.
Please remember that all flowers are subject to seasonal availability and if a specific flower is unavailable we will use our professional discretion to substitute it with another flower of similar colour, value and style.